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Refund policy

Duchess a Touch of Beauty has a NO REFUND policy! Once an order is placed, it can not be canceled or refunded! If there is an issue with your order and it is an error on our part, feel free to email us with the name on the order as well as your order number. Please be sure to provide picture proof! If it is an issue with shipping or delivery, please contact USPS! Priority packages come with insurance, and if your package is damaged, I can file a claim with USPS and get your money back!

If, for any reason, your order is shipped back to us, we will refund the item! NOT SHIPPING! Shipping has already been paid for when we print out the label! This includes if YOU accidentally put the wrong address, forgot your apartment number, or was not home to receive the package !!!

*PLEASE allow 48 HOURS to ONE WEEK

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