What’s Inside?
A curated selection of must-haves, handpicked and sealed for a surprise worth unboxing. You won’t know exactly what you’re getting, but you will love it. Each box is filled with exclusive pieces and unexpected favorites.
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Get to know the CEO
Hello, everyone, let me introduce myself. My name is Tracey aka "Duchess". I am a 22-year-old US Army Veteran, I decided to start this business as a way to deal with my PTSD, depression, and anxiety. This is a hobby for me, not a job. I enjoy. selling Lip-gloss and other beauty items, to help enhance your natural beauty.
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Frequently Asked Questions
NO REFUNDS. If there is an issue with your order, feel free to email. If it is an error on Duchessatouchofbeauty@gmail.com, we will be sure to correct it! NO EXCHANGES!
No! Not yet
All our lashes are handmade by different people. They will not look 100 % identical.
NO, Everything is done online! If you live in the Lexington SC area, your shipping should only take 1 day if it is priority or 2 to 3 days if 1st class mail.
Lexington SC
Yes, we ship everywhere!
My website rates for retail items are the USPS rates. I don't create the shipping rates. They are based on the weight.
The Post Office, USPS. my packages deliver with your mail delivery.
EMAIL ONLY! NO DMS OR PERSONAL MESSAGES: Duchessatouchofbeauty@gmail.com. Please read description boxes before sending an email concerning inquiries on retail lashes and how to select styles! PLEASE ALLOW 48 hours to ONE WEEK for an email response! IF YOU HAVE RECIEVED YOUR TRACKING NUMBER AND HAVE A SHIPPING QUESTION, CONTACT USPS WE SEE THE SAME TRACKING INFORMATION AS CUSTOMERS AND ONLY THEY CAN FURTHER ASSIST YOU!
2-4 BUSINESS DAYS! This excludes weekends and major holidays! If you order during a major sale, it may take more than 2-4 days for your order to process! We are also still in a pandemic! Please be patient on receiving your order!
It Depends on the item, all updates are posted on my business instagram, @duchessatouchofbeauty
EVERY 2 WEEK or when needed.
No.
If, for any reason, your order is shipped back to us, we will refund the item! NOT SHIPPING! Shipping has already been paid for when we print out the label! This includes if YOU accidentally put the wrong address or was not home to receive the package !!!
All priority packages come with insurance. You can call the post office and file a claim to get your money back. We are not responsible for the post office man handling our packages. We put fragile stickers and try our best to protect our products with bubble wrap. Here is the direct link to file a claim: www.usps.com/help/claims.htm
Once your packaged has been shipped out, it is no longer in our possession! Please direct tracking questions to USPS, who is in possession of your package. We see the same tracking information that our customers see. We do not work with USPS.